Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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If you suddenly stopped receiving email notifications from Taulia, there are a couple of things you can check to restore the delivery of your email notifications.
Please do the following if you are not receiving email notifications from the portal:
1 - From your portal homepage, select User Action Menu > Notifications.
2 - If the notification toggle is blue, it means the notification is enabled.
3 - Check your email spam box to ensure the emails are not being labeled as spam.
4 - Make sure that you have the following domains whitelisted. This will prevent emails from Taulia from being blocked. Please work with your IT department if needed:
Taulia's domain 'taulia.com'
Your customer's domain. e.g., "XXXXXX.com" (X = customer name)
5 - If you are still not receiving your email notifications, please contact Taulia Support.
Instruction on how to retransfer a PO from SAP to the Taulia portal.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Information about the various invoice statuses and how a supplier can see a detailed status description.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Easily upload new invoices to Taulia for AR financing.
Vanessa, Technical Services Manager
