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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Once you invite a supplier, the invitation email is sent from portal@taulia.com or the custom domain that was configured during your implementation. The contents of this email will include the activation code, supplier number and an activation button to set up the supplier’s account.
Here is an example of the original email invitation:
If the supplier does not activate their account, the system automatically generates an invitation reminder email every 7 days, until a total of 4 emails are sent. These invitation reminders are system generated and cannot be adjusted for fewer or more emails.
Here is an example of the invitation reminder:
Additional FAQs
My supplier did not receive the Taulia enrollment invitation email. How can I resend it?
You can check the recipient email address and resend your supplier’s enrollment invitation email from the Taulia Buyer UI.
Easily upload new invoices to Taulia for AR financing.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Information on Taulia’s supplier deactivation policy.
Article for some basic troubleshooting steps that you should perform to make sure that the Taulia Add-on sent out your data successfully.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Vanessa, Technical Services Manager