Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Note - This feature may not be available in your portal.
When viewing POs, invoices or payments in the portal, the default view is All Customers. This means if there are multiple branches/locations, the search result in the portal will be a mix of both. Use the Advanced Search feature to further narrow down your results.
To search for POs by branch:
1 - Log into the portal.
2 - Select your customer.
3 - Select My POs from the quick access icons.
4 - Select Advanced Search.
5 - Select the Branch or Customer option. Not all customers will have items on this list.
6 - Select Search.
To search for invoices by branch:
1 - Log into the portal.
2 - Select your customer.
3 - Select My Invoices from the quick access icons.
4 - Select Advanced Search.
5 - Select the Branch or Customer option. Not all customers will have items on this list.
6 - Select Search.
To search for payments by branch:
1 - Log into the portal.
2 - Select your customer.
3 - Select My Payments from the quick access icons.
4 - Select Advanced Search.
5 - Select the Branch or Customer option as your search criteria. Not all customers will have items on this list.
You can also use the other search filters:
6 - Select Search.
Use Taulia portal to check if an invoice is blocked or netter for early payment.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Information on Taulia’s supplier deactivation policy.
Easily upload new invoices to Taulia for AR financing.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Information on how to mass retransfer supplier masters, purchase orders, invoices, workflow invoices and payment documents from SAP to the Taulia Platform.
Vanessa, Technical Services Manager