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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Below, you will find instructions on how to find the reason why the invoice is not sent as SCF eligible. Please do the following :
1 - Go to Transaction code SE37.
2 - Enter the Function Module /TAULIA/DD_INV_EP_STATUS_GET. Please note that this is display-only mode, no data will be changed while performing this action.
3 - Click on the 3rd icon in the menu bar.
4 - Change the IC_OBJTYPE field to "BKPF".
5 - Enter in IC_OBJID field "company code" + "FI id" + "Fiscal Year".
6 - Execute with the clock icon or F8.
7 - On the result page, you will see a message explaining the reason why the invoice is not being sent to Taulia as eligible.
Instruction on how to retransfer a PO from SAP to the Taulia portal.
In this article, you will find instructions on how to change your suppliers' payment method to Virtual Cards.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
Taulia’s Payables Financing settings allow you to set up and control the funding types, rates, business unit restrictions, liquidity limits, and calendar settings for the payables financing programs offered to your suppliers.
Configuration guide for Taulia add-on for SAP integration suite and managed gateway.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Vanessa, Technical Services Manager
