Taulia experience center
CUSTOMER SUPPORT SERVICES
There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.
Please notify Taulia Technical Services a minimum of (5) business days before you intend to perform the SAP system refresh. Please provide the SAP system ID to be refreshed and (if applicable) the XMLRPC user ID configured in the POD.
Please check your ERP system to ensure that a duplicate document does not exist. If you do not find a duplicate document, please contact Taulia Technical Services for assistance.
We are excited to support you with your upgrade! Please contact Taulia Technical Services to get your upgrade started.
If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.
There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.
Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.
There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.
Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
In order to log into Taulia, you must first be invited by your customer to complete the enrollment process. If you have not received an invitation, please contact your customer. If your company has a customer account in Taulia that you need access to, please contact your Taulia account administrator to gain access to your customer account.
Select an option based on your situation:
To complete enrollment:
1 - Taulia has two main platforms: EU1 and NA1. The platform where you activate and access your account depends on which platform your customer is located in. Go to activate.na1prd.taulia.com for the NA1 platform or activate.eu1prd.taulia.com for the EU1 platform.
2 - Enter your Unique Code from your invitation email.
3 - Click Continue.
4 - Complete your company information then follow the log in instructions. If you are having issues with your enrollment token, please contact Taulia Support.
If you have completed enrollment and you are logging in for the first time:
Note - It is best practice to not check "Remember Me" or have your browser save your password.
1 - Go to login.taulia.com for the NA1 platform or login.eu.taulia.com for the EU1 platform.
2 - Enter your registered email and password.
3 - Click Login.
If you have forgotten your password:
Note - You cannot reset your password if you have not completed your enrollment.
1 - Go to login.taulia.com for the NA1 platform or login.eu.taulia.com for the EU1 platform. You must make sure that you are in the correct platform location for the customer you are trying to access for the password reset to work.
2 - Click Forgot Password?
3 - Enter your registered Email Address.
4 - Match the characters in the CAPTCHA security box. (to prevent spam)
5 - Click Request Password Reset and a new password will be sent to your registered email. If you are not receiving the email to complete your password reset request, see Q. I tried to reset my password but I am not receiving the password reset email for more information.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Summary of the Service Pack 02 version of the Taulia Add-on.
Installation guide for Taulia add-on for SAP integration suite and managed gateway.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
Vanessa, Technical Services Manager