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Q. How do I dispute a PO?: 000003520

Article Number: 000003520

Note - This feature may not be available in your portal.

You can dispute a purchase order directly from the portal if the purchase order you need to confirm has incorrect details. The purchase order dispute feature is only available for purchase orders that require confirmation/acknowledgment.


Please do the following to dispute a PO:

1 - From the homepage, select your customer.

2 - Select Create Invoice.

3 - Search for the PO # you need to confirm. Select Confirm PO for the PO under the Actions column:

  • If you need to dispute a PO but you do not have a Confirm PO option, please contact your buyer.
 

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After selecting Confirm PO, a pop-up window will show you details about the PO with an option to confirm or dispute the PO:

User-added image

4 - You will be asked to enter a reason why you are disputing the purchase order. This message will be sent to your customer. 


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TOP FREQUENTLY ASKED QUESTIONS

Q. How to add a supplier admin for vendor account through Buyer UI?: 000009220

In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.

Q. How do I retransfer data in bulk from SAP to Taulia?: 000008750

Information on how to mass retransfer supplier masters, purchase orders, invoices, workflow invoices and payment documents from SAP to the Taulia Platform.

Q. How are my suppliers notified of changes to their purchase orders?: 000008751

Taulia has a feature that notifies suppliers of what has been changed by highlighting certain fields. Suppliers also get email notifications of these changes. This article describes how Taulia’s purchase order change notification feature behaves.

Q. How do I remove a supplier from my Early Payment program in SAP?: 000008749

Instructions to deactivate Early Payment offers for a supplier.

Q. How can I pull log files for the Taulia POD?: 000008757

Explanation of how to pull log files for the Taulia POD service.

Q. How can I deactivate a supplier or a list of suppliers?: 000008755

Information on Taulia’s supplier deactivation policy.

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