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Q. How do I dispute a PO?: 000003520

Article Number: 000003520

Note - This feature may not be available in your portal.

You can dispute a purchase order directly from the portal if the purchase order you need to confirm has incorrect details. The purchase order dispute feature is only available for purchase orders that require confirmation/acknowledgment.


Please do the following to dispute a PO:

1 - From the homepage, select your customer.

2 - Select Create Invoice.

3 - Search for the PO # you need to confirm. Select Confirm PO for the PO under the Actions column:

  • If you need to dispute a PO but you do not have a Confirm PO option, please contact your buyer.
 

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After selecting Confirm PO, a pop-up window will show you details about the PO with an option to confirm or dispute the PO:

User-added image

4 - You will be asked to enter a reason why you are disputing the purchase order. This message will be sent to your customer. 


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