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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Note - This feature may not be available in your portal.
In general, invoices submitted through the Taulia platform cannot be canceled after submission. This is due to the real-time transmission of invoices electronically submitted to your customer from the Taulia platform.
Please contact your customer directly if you need to cancel an invoice you submitted. Invoices can only be deleted if they are in draft status.
For customers that allow their suppliers to cancel an invoice they submitted through the platform, you will see the Request Cancellation option when viewing the invoice. If you see the Request Cancellation option but it's grayed out, it means your current user role does not allow you to make changes to invoices.
For all other cancellation questions, please contact your customer.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Easily view and download AR Financing payment data from the Receivables Payments page.
Use the email notification settings feature to manage your AR email notifications.
Easily upload new invoices to Taulia for AR financing.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Vanessa, Technical Services Manager