Taulia experience center

Article Number: 000003357

Taulia pulls the data you see in the platform from your customer's accounting system. Taulia does not generate or alter purchase order or payment records. If you have the ability to create invoices through Taulia, we transmit the invoice to your customer's accounting system but we are not part of the approval process.


When to contact your customer:

• Questions about rejected/voided invoices - Contact your customer
• Questions about invoice payment terms - Contact your customer
• Questions about invoice data/value - Contact your customer
• Questions about enrolling for mass invoicing - Contact your customer.
• Questions about incorrect PO data/value - Contact your customer/buyer
• Questions about canceling/editing a submitted invoice - Contact your customer
• Questions about how to enroll to use Taulia - Contact your customer

If enabled by your customer, use the messaging feature to easily ask questions about your purchase order, invoice, or payment through the platform. Your customer's contact information may also be found in the Custom FAQ page of the supplier platform.


When to contact Taulia Support:

• If you are not receiving your enrollment email
• If the platform is not loading or having performance issues
• Issues resetting your password
• Issues managing users in your account
• Other issues related to using Taulia
• For questions on how to use Taulia, please use the knowledge base by searching support.taulia.com. This is the fastest way to get most of your questions answered.

Click here to contact Taulia Support.