Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Taulia pulls the data you see in the platform from your customer's accounting system. Taulia does not generate or alter purchase orders and payment records. If you have the ability to create invoices through Taulia, we transmit the invoice to your customer's accounting system but we are not part of the approval process.
When to contact your customer:
If enabled by your customer, use the messaging feature to easily ask questions about your purchase order, invoice, or payment through the portal.
When to contact Taulia Support:
You can typically find your customer's FAQs and contact information by doing the following:
1 - Log into your portal account.
2 - Select a customer.
3 - Select Custom FAQs.
You may also be able to find your customer's contact information by doing the following:
1 - Log into your portal account.
2 - Select the User Action Menu.
3 - From the Support Category list, select Contacting My Customer and look for your customer's name in the results list.
Use Taulia portal to check if an invoice is blocked or netter for early payment.
Information and instructions on how to use Payment Analytics Dashboard.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Information on how to mass retransfer supplier masters, purchase orders, invoices, workflow invoices and payment documents from SAP to the Taulia Platform.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Vanessa, Technical Services Manager
