Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Note - Only account admins have the ability to manage users and change user roles.
Each user has a role associated with them which allows them to perform certain actions. Admins can change these roles as needed by following the instructions below:
To manage user roles, follow the steps below:
1 - Log into the portal.
2 - Go to Gear button > User Manager. (menu bar on the top right)
3 - Under the three dots on the right side, click on Edit Role from the drop-down menu.
4 - A pop-up screen will show. Please select the desired role from the list and click on the Change role button.
The table below lists the rights associated with each user role:
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Explanation of how to pull log files for the Taulia POD service.
Configuration guide for Taulia add-on for SAP integration suite and managed gateway.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
New users can be added to the Buyer UI or existing users can be deactivated at any given point in time. This can be done by any Admin user that has access to the Buyer UI.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Vanessa, Technical Services Manager
