Q. How can I pull log files for the Taulia POD?: 000008757

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Quick tips and tidbits

I want to make changes to our Taulia settings and/or configuration, what should I do?

There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.

I want to refresh my SAP environment. What should I know?

Please notify Taulia Technical Services a minimum of (5) business days before you intend to perform the SAP system refresh. Please provide the SAP system ID to be refreshed and (if applicable) the XMLRPC user ID configured in the POD.

There is a duplicate document within the Platform which I am not expecting. What should I do?

Please check your ERP system to ensure that a duplicate document does not exist. If you do not find a duplicate document, please contact Taulia Technical Services for assistance.

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We are excited to support you with your upgrade! Please contact Taulia Technical Services to get your upgrade started.

My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.

How can I get a list of enrolled suppliers?

Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.

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Q. How can I pull log files for the Taulia POD?: 000008757

Article Number: 000008757

The Taulia POD runs as a service on a locally hosted server. The POD is the communication device which directs connectivity between the Taulia Platform and your Taulia SAP Add-On. In case there is a need to troubleshoot the POD connectivity, POD logs can be pulled and analyzed.

The Taulia POD may be installed on a Linux or Windows server. This document shows how to pull the logs for both servers.

Pull POD logs from a Windows system:

1 - Locate the POD folder and make sure the POD files are present.

2 - The POD log files are in the following path:

[POD folder name] > wrapper > pod > log

POD wrapper

3 - The log files are updated each time the specified job runs. The Date modified column shows the date/time of the most recent update. Double click on any file to open it in a text editor and analyze the results for any errors.

4 - If the Taulia Technical Services team has requested you to share POD log files, they will usually request PodMainLog and Heartbeat.log files to begin troubleshooting.

POD list

5 - To share any requested POD log file with the Taulia Technical Services team, right click on the file, copy and paste it to your email or other shared location.

POD final

Pull POD logs from a Linux system:

1 - Locate the POD folder and make sure the POD files are present.

2 - The POD log files are in the following path: [POD folder name]/wrapper/pod/log

3 - Type the following command from within the log folder to see all POD logs: ls -l

POD linux

4 - Open a new terminal or Run dialog tab. The basic syntax to download the POD log file to your local machine is below: scp username@source:/location/to/file username@destination:/where/to/put

An example of the command to download the Heartbeat.log to the Documents folder is below:

5 - If the Taulia Technical Services team has requested you to share POD log files, they will usually request PodMainLog and Heartbeat.log files to begin troubleshooting. Copy the file from the specified location to share it with the Taulia team.

Once the log file is downloaded, analysis must be done to troubleshoot the error or issue identified from the log file. If your connection is healthy, the Heartbeat.log and individual job logs will look similar to the below:

Heartbeat.log
Heartbeat_log

PoGet.log

Additional FAQs

The Taulia Technical Services team has analyzed my POD logs and requested that I restart the POD. How can I restart the POD?
Follow the instructions here to learn how to stop, start or restart the Taulia POD service.