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CUSTOMER SUPPORT SERVICES
There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.
Please notify Taulia Technical Services a minimum of (5) business days before you intend to perform the SAP system refresh. Please provide the SAP system ID to be refreshed and (if applicable) the XMLRPC user ID configured in the POD.
Please check your ERP system to ensure that a duplicate document does not exist. If you do not find a duplicate document, please contact Taulia Technical Services for assistance.
We are excited to support you with your upgrade! Please contact Taulia Technical Services to get your upgrade started.
If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.
There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.
Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.
There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.
Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
From time to time, you might need to send an announcement to provide important information to your suppliers when they login to the Taulia Platform. Some common reasons to send an announcement are as follows:
Set up and view announcements by doing the following:
1 - From the Buyer UI, choose Suppliers > Announcements:
The available statuses are:
2 - To view an existing announcement, just click on the title.
3 - To create a new announcement, you can either clone an existing announcement or create one from scratch. To create a new announcement from scratch, click Create Announcement.
4 - Enter a title for the announcement. The title is used for identification within the Buyer UI only and is not shown to suppliers. Click Create Announcement.
5 - Select whether you would like to send your message to all suppliers or if you prefer to upload a list of supplier recipients. If you chose to upload the supplier list, note that numerical supplier numbers shorter than 10 digits should be entered along with leading zeros to create a .csv file of 10-digit supplier numbers. Non-numerical supplier numbers can be entered as-is.
6 - Enter the subject of the announcement and the message body. The Message section provides various editing features, enabling you to customize the formatting of the announcement.
7 - Upload an attachment if needed.
8 - Enter the validity date range for the announcement under Scheduling. This announcement will be published to all suppliers with enrolled accounts during this period. After the announcement is published to the supplier, it will remain visible until they view it (which may be past the end date).
9 - Specify whether the announcement will require acknowledgment or not. If you select the Request Acknowledgement of the Announcement checkbox, a report of the suppliers that acknowledge your announcement will be provided in the main Announcements screen. You can also optionally select options to:
10 - When you complete all steps you will see a preview of the announcement at the bottom of the page.
11 - If you are not yet ready to activate the announcement, choose Save as Draft. The announcement will be saved and ready to be retrieved from the main Announcements page at a later date.
12 - Once everything looks fine and ready to be activated, choose Publish, and the announcement will be active starting at the beginning of the date range specified in the Scheduling section.
Taulia announcements are a great way to mass communicate with your active suppliers without spamming them with emails. For formal communications, it is still advisable to email your suppliers directly and use Taulia announcements as another type of reinforcement.
I want to limit my announcement to suppliers from certain countries. How can I do that?
Extract the relevant supplier numbers from that country from your ERP system. Follow the instructions in step 5 above to upload the list in the Recipients section of the announcement creation page.
Will the announcement automatically be translated into different languages?
Taulia provides the announcement to the supplier as-is. Therefore, if you need the announcement to be available in various languages, you must provide all of the translations within the announcement. You can use the anchor editing feature to provide an anchor link at the top of the announcement, allowing the supplier to navigate to the appropriate language right away.
Why don’t I see any results on the announcement report?
The report will only have results when the announcement has the Request Acknowledgement of the Announcement checkbox selected and if some suppliers have clicked on the acceptance buttons.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Information on how to mass retransfer supplier masters, purchase orders, invoices, workflow invoices and payment documents from SAP to the Taulia Platform.
Configuration guide for Taulia add-on for SAP integration suite and managed gateway.
Installation guide for Taulia add-on for SAP integration suite and managed gateway.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Information on Taulia’s supplier Single Sign On policy.
Vanessa, Technical Services Manager