Taulia experience center

Article Number: 000008738

In normal circumstances the supplier data and transaction details of all suppliers successfully enrolled onto the Taulia Platform would be visible to you on the Taulia Buyer UI. This article helps you to understand some of the most common reasons the details of a supplier and their invoices, POs or payments may not be visible to you and help troubleshoot. The goal is to help facilitate a speedy resolution by following a few simple steps.

Please find below instructions how to check for info or steps to fix an issue

• Data is sent to the Taulia Platform on an interval, allow for that interval and check in the Buyer UI if the data is there. The default interval is 5-10 minutes. 
• Has the supplier been invited/enrolled for the relevant company code? If not please invite/enroll the supplier for the company code for the details to be visible.
• For SAP customers, check for any errors on the Connector Monitor in the Taulia SAP Add-On. Transactions could be missing due to an error which would be visible here. To troubleshoot go to transaction code /n/TAULIA/CONNECTOR in SAP.
• For SAP customers, check if the document type of the missing transaction has been configured for transfer to the Taulia Platform, if not please have the relevant document type updated in the correct configuration table in the Taulia SAP Add-On. The Technical Specification Document provided by Taulia would serve as a good reference point to validate.
• For non-SAP customers, you can validate that the supplier data was extracted and sent to Taulia.
• Check if the invoice has been posted to a different supplier number. 
• If you are still unable to resolve the issue, please contact Taulia Technical Services.