Loader

Taulia experience center

CUSTOMER SUPPORT SERVICES

Quick tips and tidbits

What’s happening at Taulia?

ALL NEWS & RESOURCES

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

The fine print

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

Home /

Support Topic

Q. How can I add missing supplier data and transaction details on the Buyer UI?: 000008738

Article Number: 000008738

In normal circumstances the supplier data and transaction details of all suppliers successfully enrolled onto the Taulia Platform would be visible to you on the Taulia Buyer UI. This article helps you to understand some of the most common reasons the details of a supplier and their invoices, POs or payments may not be visible to you and help troubleshoot. The goal is to help facilitate a speedy resolution by following a few simple steps.

Please find below instructions how to check for info or steps to fix an issue

  • Data is sent to the Taulia Platform on an interval, allow for that interval and check in the Buyer UI if the data is there. The default interval is 5-10 minutes. 
  • Has the supplier been invited/enrolled for the relevant company code? If not please invite/enroll the supplier for the company code for the details to be visible.
  • For SAP customers, check for any errors on the Connector Monitor in the Taulia SAP Add-On. Transactions could be missing due to an error which would be visible here. To troubleshoot go to transaction code /n/TAULIA/CONNECTOR in SAP.
  • For SAP customers, check if the document type of the missing transaction has been configured for transfer to the Taulia Platform, if not please have the relevant document type updated in the correct configuration table in the Taulia SAP Add-On. The Technical Specification Document provided by Taulia would serve as a good reference point to validate.
  • For non-SAP customers, you can validate that the supplier data was extracted and sent to Taulia.
  • Check if the invoice has been posted to a different supplier number. 
  • If you are still unable to resolve the issue, please contact Taulia Technical Services. 

Was this article helpful?

   

TOP FREQUENTLY ASKED QUESTIONS

Q. I am a Pfizer Taulia user. How do I reset my password?: 000008735

Information on how Pfizer’s Taulia users can reset their passwords.

Q. I have suppliers with Needs Attention status in the Taulia Buyer UI. How do I enroll them in the Taulia Platform?

Information on how to address suppliers with Needs Attention status in the Buyer UI.

Q. How can I deactivate a supplier or a list of suppliers?: 000008755

Information on Taulia’s supplier deactivation policy.

Q. How many invitation reminders are sent to a supplier once the enrollment process is kicked off?: 000008756

Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.

Q. How can I provide information to all my suppliers at once?

Steps to create an announcement that all suppliers or a list of suppliers can see when they log into their Taulia account.

Q. How can I pull log files for the Taulia POD?: 000008757

Explanation of how to pull log files for the Taulia POD service.

Still can’t find what you’re looking for? Contact Support

Still can’t find what you’re looking for?

“Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Sed et ligula non.”

Vanessa, Technical Services Manager

Important Message
Got It