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CUSTOMER SUPPORT SERVICES
There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.
Please notify Taulia Technical Services a minimum of (5) business days before you intend to perform the SAP system refresh. Please provide the SAP system ID to be refreshed and (if applicable) the XMLRPC user ID configured in the POD.
Please check your ERP system to ensure that a duplicate document does not exist. If you do not find a duplicate document, please contact Taulia Technical Services for assistance.
We are excited to support you with your upgrade! Please contact Taulia Technical Services to get your upgrade started.
If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.
There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.
Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.
There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.
Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.
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Every time a purchase order is changed in your ERP, the new PO data is updated in the Taulia Platform. If you have Taulia’s purchase order change notification activated, the supplier receives a notification in the form of an email to let them know that their PO has been changed. Taulia also highlights the change on the supplier’s Taulia account so they can visualize the update.
PO change notifications and visualizations are only provided to suppliers when important fields are changed on the PO. Please be aware that only the following fields trigger any kind of notification to the suppliers:
1 - Item Quantity: When quantity on a PO line item is changed in your ERP, Taulia sends out an email notification to the supplier. This email does not call out what has been changed on the PO. It is a generic email, stating that the PO has been changed and that suppliers need to log into their Taulia account to see what has been changed. An example is shown below:
When the supplier signs into their Taulia account, the new quantity is highlighted and the change date is noted, as shown below. Note that the original quantity is not displayed and no change history is provided to suppliers.
2 - Item Price: When unit price on the purchase order line item is changed in your ERP, the field will be highlighted on the supplier’s Taulia account and the date of the change is displayed, as shown below. Similarly, we send out an email notification stating that the PO has been changed without calling out what has been changed.
3 - Delivery Date: Likewise, when a delivery date is changed on the PO line item in your ERP, the supplier will see this highlighted in their Taulia account and will receive a change notification email. As mentioned above, Taulia does not show the history of past delivery dates. It just shows the latest change in your ERP.
PO Change is a great way to communicate to suppliers and give them visibility to important changes on their purchase orders. It is important to note that all changes to a purchase order will be transferred to the Taulia Platform. However, only changes to the fields mentioned above will be highlighted and trigger a notification to suppliers. When a notification is received, suppliers should be encouraged to log into their Taulia account to view the changes.
My suppliers report that they do not receive notifications when I make important changes to their purchase orders. How can I ensure they receive PO change notifications?
It could be that this feature is not activated on your Taulia account. Please contact Taulia Technical Services to get it switched on.
Steps to create an announcement that all suppliers or a list of suppliers can see when they log into their Taulia account.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
New users can be added to the Buyer UI or existing users can be deactivated at any given point in time. This can be done by any Admin user that has access to the Buyer UI.
This article explains the standard way credit notes are handled on the Taulia platform for buyers set on the standard credit note blocking solution.
Describes the process to keep the Taulia Platform in sync with non-production environments of SAP (Development or Quality).
Information on how to mass retransfer supplier masters, purchase orders, invoices, workflow invoices and payment documents from SAP to the Taulia Platform.
Vanessa, Technical Services Manager