Customer Support - Pfizer - Hvordan søker jeg/går jeg gjennom betalingsdetaljene mine?: 000006306

MOST VIEWED FAQ

Q. I have suppliers with Needs Attention status in the Taulia Buyer UI. How do I enroll them in the Taulia Platform?

Q. What is 2FA authentication and how do I enable/disable two-factor authentication?: 000010637

Q. How to add a supplier admin for vendor account through Buyer UI?: 000009220

Taulia Add-on for SAP integration suite, managed gateway SP02 Release Notes: 000010692

Taulia add-on for SAP integration suite, managed gateway: installation guide.: 000010690

Q. How many invitation reminders are sent to a supplier once the enrollment process is kicked off?: 000008756

Quick tips and tidbits

I want to make changes to our Taulia settings and/or configuration, what should I do?

There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.

I want to refresh my SAP environment. What should I know?

Please notify Taulia Technical Services a minimum of (5) business days before you intend to perform the SAP system refresh. Please provide the SAP system ID to be refreshed and (if applicable) the XMLRPC user ID configured in the POD.

There is a duplicate document within the Platform which I am not expecting. What should I do?

Please check your ERP system to ensure that a duplicate document does not exist. If you do not find a duplicate document, please contact Taulia Technical Services for assistance.

I want to upgrade my Taulia Business Exchange Version, who can I contact?

We are excited to support you with your upgrade! Please contact Taulia Technical Services to get your upgrade started.

My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.

How can I get a list of enrolled suppliers?

Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.

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Pfizer - Hvordan søker jeg/går jeg gjennom betalingsdetaljene mine?: 000006306

Article Number: 000006306

Merk - Det er ikke sikkert denne funksjonen er tilgjengelig i portalen din.

Påminner: Eventuelle betalingsbekymringer/-avvik må ikke eskaleres til din kundes AP-team. Taulia oppretter ikke/genererer ikke betalinger.

For å se gjennom dine remisse-/betalingsdetaljer, følg trinnene under:

1 - Logg inn på Hjemmeside på portalen (portal.taulia.com)

2 - Klikk på Mine betalinger fra Hurtigtilgangslenker

3 - Søk etter Betalingsreferansenummer eller se etter det manuelt gjennom betalingsregisterlisten

4 - Klikk på hyperlenken for betalingsreferansenummer under BetalingsRef.

Her kan du se alle fakturaene (og kreditnoter) som ble betalt/klarert fra hyperkoblet betalingsreferansenummer.

Du har følgende alternativer:

Last nedbetalingsinformasjonen i XML, PDF eller CSV
Send melding til kunden din for å drøfte betalingen (hvis tilgjengelig)

Still can’t find what you’re looking for?

Contact Support

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Sed et ligula non.”

Vanessa, Technical Services Manager

Taulia experience center

For Supplier Support services, visit support.taulia.com

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MOST VIEWED FAQ

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Quick tips and tidbits

I want to make changes to our Taulia settings and/or configuration, what should I do?

I want to refresh my SAP environment. What should I know?

There is a duplicate document within the Platform which I am not expecting. What should I do?

I want to upgrade my Taulia Business Exchange Version, who can I contact?

My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

How can I get a list of enrolled suppliers?

What’s happening at Taulia?

Browse the video library

(SAP) Onboarding Suppliers

(SAP) Managing Early Payment Groups

(SAP) Supplier Invitation Email Management

What is Taulia

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Pfizer - Hvordan søker jeg/går jeg gjennom betalingsdetaljene mine?: 000006306

Article Number: 000006306

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