Customer Support - Pfizer - Como é que descarrego um relatório de pagamento?: 000006277

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I want to make changes to our Taulia settings and/or configuration, what should I do?

There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.

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My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.

How can I get a list of enrolled suppliers?

Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.

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Pfizer - Como é que descarrego um relatório de pagamento?: 000006277

Article Number: 000006277

Pode descarregar um relatório em formato XML, PDF ou CSV referente a um só pagamento ou a vários. Tal relatório mostrará também quais as faturas pagas no âmbito de uma remessa de pagamento específica.

Para vários pagamentos:

1 - Inicie sessão no portal e selecione Meus Pagamentos

2 - Selecione "Descarregar Lista”

3 - Surgirá uma janela pop-up. Selecione como pretende receber o relatório e em que formato:

Página Atual = Gera um relatório de remessa com todas as faturas relacionadas com a página atual na qual se encontra. Se for à página 3 e selecionar “página atual” (current page), irá imprimir os pagamentos da página 3.

Todas = Imprime um relatório de todas as remessas de pagamento disponíveis. O relatório poderá não ser gerado imediatamente, dependendo do tamanho do mesmo. O portal irá notificá-lo por correio eletrónico assim que o relatório se encontre disponível para visualização.

Recomendamos que o relatório seja gerado por página atual

Para um só pagamento:

1 - Selecione o número de remessa de pagamento desejado em Meus Pagamentos

2 - Surgirá uma janela pop-up. Selecione "Descarregar" > selecione o formato de ficheiro > selecione "Descarregar" novamente, para finalizar o pedido.

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Quick tips and tidbits

I want to make changes to our Taulia settings and/or configuration, what should I do?

I want to refresh my SAP environment. What should I know?

There is a duplicate document within the Platform which I am not expecting. What should I do?

I want to upgrade my Taulia Business Exchange Version, who can I contact?

My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

How can I get a list of enrolled suppliers?

What’s happening at Taulia?

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Pfizer - Como é que descarrego um relatório de pagamento?: 000006277

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