Customer Support - Pfizer - Comment recevoir / cesser de recevoir des notifications par e-mail?: 000006249

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I want to make changes to our Taulia settings and/or configuration, what should I do?

There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.

I want to refresh my SAP environment. What should I know?

Please notify Taulia Technical Services a minimum of (5) business days before you intend to perform the SAP system refresh. Please provide the SAP system ID to be refreshed and (if applicable) the XMLRPC user ID configured in the POD.

There is a duplicate document within the Platform which I am not expecting. What should I do?

Please check your ERP system to ensure that a duplicate document does not exist. If you do not find a duplicate document, please contact Taulia Technical Services for assistance.

I want to upgrade my Taulia Business Exchange Version, who can I contact?

We are excited to support you with your upgrade! Please contact Taulia Technical Services to get your upgrade started.

My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.

How can I get a list of enrolled suppliers?

Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.

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Pfizer - Comment recevoir / cesser de recevoir des notifications par e-mail?: 000006249

Article Number: 000006249

Le portail Taulia génère des notifications par email pour certaines activités au sein du portail. Vous pouvez recevoir une notification par email lorsqu’il y a un nouveau bon de commande disponible, un nouveau paiement, un nouveau message ou lorsqu’il y a une proposition de paiement anticipé !

AVERTISSEMENT CONCERNANT LES COMPTES FUSIONNÉS - Si vous possédez un compte fusionné (accès à plusieurs clients en utilisant une seule et même adresse e-mail), vous ne serez pas en mesure de désactiver les notifications pour un client en particulier. Cela signifie que si vous avez accès aux clients X, Y et Z, mais que vous souhaitez uniquement recevoir des notifications de X, cela n’est pas possible actuellement.

Pour activer ou désactiver les notifications par e-mail, suivez les étapes ci-dessous.

1 - Connectez-vous à la page d’Accueil du portail

2 - Allez dans Paramètres > Profil dans la barre de menu en haut à droite

3 - Descendez jusqu’à Paramètres de notification par e-mail

4 - Choisissez Activer ou Désactiver pour :

Nouveau bon de commande
Paiement anticipé disponible
Nouveau message
Nouveau paiement
Paiement anticipé accepté
Facture rejetée
Facture eSend acceptée
Une facture eSend nécessite votre attention

5 - Descendez en bas de la page et cliquez sur « Enregistrer le profil »

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Quick tips and tidbits

I want to make changes to our Taulia settings and/or configuration, what should I do?

I want to refresh my SAP environment. What should I know?

There is a duplicate document within the Platform which I am not expecting. What should I do?

I want to upgrade my Taulia Business Exchange Version, who can I contact?

My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

How can I get a list of enrolled suppliers?

What’s happening at Taulia?

Browse the video library

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Pfizer - Comment recevoir / cesser de recevoir des notifications par e-mail?: 000006249

Article Number: 000006249

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