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Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

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Pfizer - インボイスはどうして拒否または無効化されたのでしょうか。: 000006314

Article Number: 000006314

注 - この機能は、お使いのポータルでは利用できないことがあります。


1 - 表示されるメッセージを確認するには、以下のようにマウスカーソルをステータスの上に重ねます。

2 - 表示されたメッセージを確認し、次のステップに進みます。 

3 - 理由が表示されない場合は、顧客の支払いチームにお問い合わせください。顧客がメッセージ機能を有効にしている場合は、該当するインボイス番号を選択し、[メッセージを送信] を選択してください。これにより、インボイスに関するお問い合わせを直接顧客に送信することができます。

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Q. How to add a supplier admin for vendor account through Buyer UI?: 000009220

In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.

Q. How do I retransfer data in bulk from SAP to Taulia?: 000008750

Information on how to mass retransfer supplier masters, purchase orders, invoices, workflow invoices and payment documents from SAP to the Taulia Platform.

Q. How are my suppliers notified of changes to their purchase orders?: 000008751

Taulia has a feature that notifies suppliers of what has been changed by highlighting certain fields. Suppliers also get email notifications of these changes. This article describes how Taulia’s purchase order change notification feature behaves.

Q. How do I remove a supplier from my Early Payment program in SAP?: 000008749

Instructions to deactivate Early Payment offers for a supplier.

Q. How can I pull log files for the Taulia POD?: 000008757

Explanation of how to pull log files for the Taulia POD service.

Q. How can I deactivate a supplier or a list of suppliers?: 000008755

Information on Taulia’s supplier deactivation policy.

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