Customer Support - PayPal - Creating an invoice from a purchase order.: 000003574

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My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.

How can I get a list of enrolled suppliers?

Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.

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PayPal - Creating an invoice from a purchase order.: 000003574

Article Number: 000003574

Submit an invoice against a purchase order by doing the following:

1 - From the portal homepage, select Create Invoice

2 - Search for the PO that you need to invoice by PO Number or PO Status. Once you find the PO you want to invoice, select Create Invoice

3 - Enter the following information in the invoice header

Invoice Number (required)
Invoice Date (required)
Customer Contact (name of your PayPal buyer if known)

User-added image

4 - From the line items, edit the following information if needed

Quantity (enter the quantity that you need to invoice)
Unit Price (if this price is incorrect, contact your PayPal buyer)

User-added image

5 - At the bottom of the invoicing screen, edit the following

Additional Items (add freight charges if you have any)
Sales Tax (enter the tax total of the invoice)
Comment (enter any comments about the invoice)
Upload Attachment (attach a copy of your invoice in PDF format)
Pay Me Early Option (select this box if you want to get paid as soon as the invoice is approved)

User-added image

6 - Select Submit Invoice for processing. Once your invoice is submitted, go to the My Invoices section of the portal to track your invoice status. If you have questions about the invoice you submitted, from the My Invoices section, look for the invoice in question and select Send Message to contact PayPal.

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For Supplier Support services, visit support.taulia.com

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Quick tips and tidbits

I want to make changes to our Taulia settings and/or configuration, what should I do?

I want to refresh my SAP environment. What should I know?

There is a duplicate document within the Platform which I am not expecting. What should I do?

I want to upgrade my Taulia Business Exchange Version, who can I contact?

My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

How can I get a list of enrolled suppliers?

What’s happening at Taulia?

Browse the video library

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PayPal - Creating an invoice from a purchase order.: 000003574

Article Number: 000003574

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