Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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You have a choice of three ways to transmit invoice data electronically to PG&E via Taulia.
Purchase Order “Flip”: This method creates an invoice based on PG&E’s record of your open Purchase Order. You then add any other required information, such as Invoice number, and transmit the invoice to PG&E. The PO flip method speeds up normal invoice processing at PG&E since the invoice is already pre-matched against PG&E’s data.
“E-File” Submission: This method transmits invoices created in your accounting system to PG&E in much the same way as sending an email attachment. You merely export invoices from your accounting system in one of our accepted formats (CSV, XLS, or XML) and the file is loaded into Taulia and transmitted to PG&E.
EDI 810: Suppliers currently using EDI with Xign can also continue to use EDI with Taulia.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Summary of the Service Pack 02 version of the Taulia Add-on.
Installation guide for Taulia add-on for SAP integration suite and managed gateway.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
Vanessa, Technical Services Manager
