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P. ¿Por qué se ha rechazado/cancelado mi factura? (ES): 000003365

Article Number: 000003365

Nota - Es posible que esta función no esté disponible en su portal.


Su cliente puede indicar un motivo por el cual ha rechazado, no completado o anulado una factura, y/o un motivo para otros estados disponibles. Esta función también puede mostrarle el estado de aprobación en el que se encuentra su factura. Para ver el estado/motivo de una factura:

1 - Pase el puntero del ratón por encima del estado para ver esta nota:
 


 

2 - Consulte la nota para saber cuáles son los siguientes pasos.

3 - Si no ve ningún motivo, póngase en contacto con el equipo de cuentas por pagar de su cliente. Si su cliente tiene activada la función de mensajes, seleccione el número de la factura en cuestión y después seleccione “Enviar mensaje”. Esto le permitirá enviar directamente a su cliente su consulta sobre la factura.

 

 

 


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This article explains the standard way credit notes are handled on the Taulia platform for buyers set on the standard credit note blocking solution.

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