Taulia experience center
CUSTOMER SUPPORT SERVICES
There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.
Please notify Taulia Technical Services a minimum of (5) business days before you intend to perform the SAP system refresh. Please provide the SAP system ID to be refreshed and (if applicable) the XMLRPC user ID configured in the POD.
Please check your ERP system to ensure that a duplicate document does not exist. If you do not find a duplicate document, please contact Taulia Technical Services for assistance.
We are excited to support you with your upgrade! Please contact Taulia Technical Services to get your upgrade started.
If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.
There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.
Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.
There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.
Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
Better Things Ahead
At Nissan, we are proud of the strong, collaborative relationships we have built with our suppliers and we are continuously looking for new solutions that provide us with better ways to communicate and partner with you.
We are pleased to announce a new partnership with Taulia, a market-leading provider of invoice, payment and financial management solutions. The Taulia Supplier Portal provides you with 24/7 visibility into invoice and payment status, eInvoicing capabilities, communicatehensive supplier self-services and the ability to accept early payment offers at no cost to you.
We thank you for your partnership with Nissan Group of North America and look forward to working with you through this exciting new tool.
Everything You Need. All in One Place.
Our new solution is streamlined, robust and integrated with an easy-to-use online platform offering a variety of features that will greatly improve the day-to-day communications and operations of your business.
Taulia's electronic invoicing service, Inbox by Taulia™, is a fully integrated FREE eInvoicing solution that makes the invoice creation, delivery and management process simple, fast and error-free. Inbox by Taulia offers a wide variety of convenient submission methods, providing a simple and hassle-free way to submit invoices – regardless of your business size or invoice volume. With Inbox by Taulia, you can enjoy free, unlimited eInvoice submission, real-time invoice status confirmation, 24/7 visibility, decreased processing times and early payment offer opportunities from Nissan Group of North America. To learn more about your eInvoicing options, visit http://supplier.taulia.com/einvoicing, or start flipping Purchase Orders into Invoices directly in the portal as soon as you're enrolled.
Make the Most of Your Time
Business transactions with Nissan Group of North America have never been easier than with Taulia's comprehensive supplier self-services. Using the portal, you will have instant access to view the status of purchase orders, invoices and payments in just a few clicks. You will save time with Taulia's real-time communication platform, known as Taulia Collaborate™, where you can inquire about invoices and payments, submit documents for dispute resolution and communicate instantly – all within a secure application. You will also benefit from 24/7 access to submit, edit and maintain your organization's business information, such as contact information, bank account data and tax identification and TIN numbers.
Get Paid When You Choose
Manage your cash flow more efficiently using the Taulia Supplier Portal, which facilitates early payment offers in exchange for invoice discounts. Taulia's innovative early payment platform was designed to provide you with greater control over payment timing, so you can be paid on invoices when it's convenient for you. Proposing early payment offers is simple – just log into the portal, click the My Offers button next to an approved invoice and choose the calendar date that you would like to receive payment on.
You will also have access to the Taulia CashPlanner™ tool, which helps you maximize your cash flow by providing recommendations on which invoices to accelerate for payment, based on a specific dollar amount and date objective you choose.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Summary of the Service Pack 02 version of the Taulia Add-on.
Installation guide for Taulia add-on for SAP integration suite and managed gateway.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
Vanessa, Technical Services Manager