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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Data Capture Services offered via Taulia
The transmission of invoice data from a supplier and the subsequent delivery to the buyer is an efficient way to capture essential invoice data electronically but does not guarantee the creation of a tax-compliant, legal invoice.
In countries where specific requirements exist for tax-compliant, legal invoices, the buyer remains responsible for taking any necessary legal and tax advice to confirm that no legal or local restrictions apply that would prevent a supplier from transmitting the invoice data electronically, or the buyer entity from receiving the supplier invoice data via the Taulia business network. Also, the buyer has to have a process in place to ensure that the buyer will receive a legal invoice from its supplier (e.g., a paper invoice may still be required in some countries).
In addition, countries that do not have mandatory requirements for electronic invoicing at this time can be activated at a buyer's request on Taulia. Taulia will then enable a mechanism for suppliers located in a country on the following to transmit invoice data to Taulia and from there to the buyer.
The countries currently supported for data capture services via Taulia are listed below.
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Afghanistan |
French Southern Territories |
Pakistan |
Please note that Taulia has no choice but to reserve the right to discontinue tax-compliant electronic invoicing or transmission of invoice data to or from a particular country upon notice to you, where required by changes in law or regulation.
IMPORTANT: Please click here to download a list with all tax types and rates for every country.
Use Taulia portal to check if an invoice is blocked or netter for early payment.
Information and instructions on how to use Payment Analytics Dashboard.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Information on how to mass retransfer supplier masters, purchase orders, invoices, workflow invoices and payment documents from SAP to the Taulia Platform.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Vanessa, Technical Services Manager
