Loader

Taulia experience center

CUSTOMER SUPPORT SERVICES

Quick tips and tidbits

What’s happening at Taulia?

ALL NEWS & RESOURCES

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

Home /

Support Topic

Invoice failing with Transmission Error.: 000010633

Article Number: 000010633

The INCOMPLETE status of the invoice submitted through Taulia usually refers to customizations and the supplier will receive information in the form of a message of what they need to correct. When the invoice has failed due to a different issue, the default message the supplier would see in the portal is "We've encountered a transmission error. Please delete this invoice and submit a new one.":


status INCOMPLETE

This is a generic message and in order to see what has actually caused the invoice to fail, this can only be checked on the SAP side. 

In order to see what actually caused the invoice to fail, please follow the below instructions:

1 - Go to t-code /n/taulia/pod or /n/taulia/connector for Taulia Direct Customers

2 - Add search criteria with 

  • supplier invoice number
  • vendor number
  • process INV_IN 
  • date selection a date earlier than the date the invoice was submitted
3 - On the results, please select the very first INV_IN line from the bottom up

4 - click on the "log" icon to see the error

If there is no log available or if you don’t know what the error refers to, please contact Taulia Support here for further instructions.

SAP activity monitor - taulia connector

Was this article helpful?

   

TOP FREQUENTLY ASKED QUESTIONS

Q. My supplier did not receive the Taulia enrollment invitation email. How can I resend it?: 000008748

Explanation of how to adjust a supplier email address and resend a supplier enrollment invitation.

Q. How to retransfer a purchase order (PO) from SAP to the Taulia portal?: 000010696

Instruction on how to retransfer a PO from SAP to the Taulia portal.

AR Financing Receivables Payments: 000010699

Easily view and download AR Financing payment data from the Receivables Payments page.

Q. What is 2FA authentication and how do I enable/disable two-factor authentication?: 000010637

Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.

AR Financing Receivables Invoice Upload: 000010700

Easily upload new invoices to Taulia for AR financing.

Still can’t find what you’re looking for? Contact Support

Still can’t find what you’re looking for?

“Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Sed et ligula non.”

Vanessa, Technical Services Manager

Important Message
Got It