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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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The INCOMPLETE status of the invoice submitted through Taulia usually refers to customizations and the supplier will receive information in the form of a message of what they need to correct. When the invoice has failed due to a different issue, the default message the supplier would see in the portal is "We've encountered a transmission error. Please delete this invoice and submit a new one.":
This is a generic message and in order to see what has actually caused the invoice to fail, this can only be checked on the SAP side.
In order to see what actually caused the invoice to fail, please follow the below instructions:
1 - Go to t-code /n/taulia/pod or /n/taulia/connector for Taulia Direct Customers
2 - Add search criteria with
Information about the various invoice statuses and how a supplier can see a detailed status description.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
This article explains the standard way credit notes are handled on the Taulia platform for buyers set on the standard credit note blocking solution.
Explanation of job management features in the Taulia Integration Schedule SAP transaction.
Summary of the 4.2 version of the Taulia Add-on, released August 2022.
Vanessa, Technical Services Manager
