Taulia experience center

Article Number: 000010633

The INCOMPLETE status of the invoice submitted through Taulia usually refers to customizations and the supplier will receive information in the form of a message of what they need to correct. When the invoice has failed due to a different issue, the default message the supplier would see in the portal is "We've encountered a transmission error. Please delete this invoice and submit a new one.":




This is a generic message and in order to see what has actually caused the invoice to fail, this can only be checked on the SAP side. 

In order to see what actually caused the invoice to fail, please follow the below instructions:

1 - Go to t-code /n/taulia/pod or /n/taulia/connector for Taulia Direct Customers

2 - Add search criteria with 

• supplier invoice number
• vendor number
• process INV_IN 
• date selection a date earlier than the date the invoice was submitted

3 - On the results, please select the very first INV_IN line from the bottom up

4 - click on the "log" icon to see the error

If there is no log available or if you don’t know what the error refers to, please contact Taulia Support here for further instructions.