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How to check if the SAP Add-on sent the data to the Taulia platform?: 000010652

Article Number: 000010652

Sometimes when you create or change documents (invoices, vendor data, purchase orders, etc) you may not see these changes reflected on the Taulia platform.
If you created or changed any data on the SAP system, the Taulia SAP Add-on should automatically pick up the relevant documents and retransfer them to Taulia. This is done by jobs that run repeatedly on a preconfigured time interval - typically every 5 to 15 minutes.
So if you did changes to documents, waited a few minutes, and still cannot find your changes reflected on the portal, the first step would be to verify if the Taulia Add-on picked your document for retransfer or not.
The article below contains some basic troubleshooting steps that you should perform to make sure that the Taulia Add-on sent out your data successfully.

Verify the connector monitor

The Connector Monitor is a transaction that logs all the data transfer processes (both inbound and outbound), and the data transmitted.
To run this transaction, enter /n/taulia/connector on the SAP GUI and hit Enter:

/n/taulia/connector

This will take you to the Connector Monitor selection screen, where you should enter parameters to narrow your search results.

connector screen

Important selection screen fields:

1 - Time Window: Here you can specify the time frame that you want to see the transfer logs. The “Display results of the last 30 minutes” is a useful shortcut. But you can uncheck that box and provide specific date and time ranges. Keep in mind though that historical logs are frequently deleted from the system, and you may have a limited number of days to look at the past.

2 - Process Name: This will filter out results based on the process you are looking to troubleshoot. To get relevant results, you should provide a value for this field. Here are the most relevant processes:

  • EP_DO Early Payment request (Taulia → SAP)
  • INV_IN Invoice creation (Invoice created on portal → SAP)
  • INV_OUT Invoice transmission (SAP → Taulia)
  • VEN Vendor master data (SAP → Taulia)
  • PO Purchase order transmission (SAP → Taulia)

3 - Document and Business Partner Selection: These fields can help you narrow down your search even more. Particularly useful fields are:

  • Supplier Invoice Number: That is the invoice number that is displayed on the Taulia Portal
  • Purchasing Document Number
  • Vendor number

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TOP FREQUENTLY ASKED QUESTIONS

Q. How to add a supplier admin for vendor account through Buyer UI?: 000009220

In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.

Q. How can I add or remove users in the Buyer UI?: 000008765

New users can be added to the Buyer UI or existing users can be deactivated at any given point in time. This can be done by any Admin user that has access to the Buyer UI.

Q. How to retransfer a purchase order (PO) from SAP to the Taulia portal?: 000010696

Instruction on how to retransfer a PO from SAP to the Taulia portal.

Payment Analytics Dashboard User Guide.: 000010708

Information and instructions on how to use Payment Analytics Dashboard.

Q. How can I deactivate a supplier or a list of suppliers?: 000008755

Information on Taulia’s supplier deactivation policy.

Taulia Add-on for SAP integration suite, managed gateway SP03 Release Notes: 000010707

Summary of the Service Pack 03 version of the Taulia Add-on.

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