Taulia experience center
CUSTOMER SUPPORT SERVICES
There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.
Please notify Taulia Technical Services a minimum of (5) business days before you intend to perform the SAP system refresh. Please provide the SAP system ID to be refreshed and (if applicable) the XMLRPC user ID configured in the POD.
Please check your ERP system to ensure that a duplicate document does not exist. If you do not find a duplicate document, please contact Taulia Technical Services for assistance.
We are excited to support you with your upgrade! Please contact Taulia Technical Services to get your upgrade started.
If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.
There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.
Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.
There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.
Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.
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Sometimes when you create or change documents (invoices, vendor data, purchase orders, etc) you may not see these changes reflected on the Taulia platform.
If you created or changed any data on the SAP system, the Taulia SAP Add-on should automatically pick up the relevant documents and retransfer them to Taulia. This is done by jobs that run repeatedly on a preconfigured time interval - typically every 5 to 15 minutes.
So if you did changes to documents, waited a few minutes, and still cannot find your changes reflected on the portal, the first step would be to verify if the Taulia Add-on picked your document for retransfer or not.
The article below contains some basic troubleshooting steps that you should perform to make sure that the Taulia Add-on sent out your data successfully.
Verify the connector monitor
The Connector Monitor is a transaction that logs all the data transfer processes (both inbound and outbound), and the data transmitted.
To run this transaction, enter /n/taulia/connector on the SAP GUI and hit Enter:
This will take you to the Connector Monitor selection screen, where you should enter parameters to narrow your search results.
Important selection screen fields:
1 - Time Window: Here you can specify the time frame that you want to see the transfer logs. The “Display results of the last 30 minutes” is a useful shortcut. But you can uncheck that box and provide specific date and time ranges. Keep in mind though that historical logs are frequently deleted from the system, and you may have a limited number of days to look at the past.
2 - Process Name: This will filter out results based on the process you are looking to troubleshoot. To get relevant results, you should provide a value for this field. Here are the most relevant processes:
3 - Document and Business Partner Selection: These fields can help you narrow down your search even more. Particularly useful fields are:
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
Summary of the Service Pack 02 version of the Taulia Add-on.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
Summary of the 5.0 version of the Taulia Add-on, released September 2023.
Configuration guide for Taulia add-on for SAP integration suite and managed gateway.
Vanessa, Technical Services Manager