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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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This article provides information on how to get paid early through Taulia if you are a registered user of the SAP Business Network (SBN).
When you are logged in to your SBN account, there are two ways to access Taulia early payments.
The first is under the Payments tab of your workbench. The dropdown menu will show an option called Early Payments by Taulia:
The second option is a widget on your workbench:
Without proper permission, the first time you try to access Taulia, you will see a message prompting you to request access from your administrator. To access Taulia, you will need a role that includes permission for Payment Activities. To accept your customer’s early payment offers, you will need a role that includes the Supplier Treasury Agent permission.
Once these permissions are in place, the first time you try to connect, you will be asked to consent to transferring data from the SAP business network to Taulia. Please select the Accept button.
You will be taken to the Taulia network, where you will be prompted to agree to the Terms and Conditions for using Taulia. You must agree to these T&Cs before you move on.
It is important to note that if your customer uses Taulia, you should always check the Taulia portal for any payment activities related to that customer.
If you are not sure whether Taulia is supported, you should seek clarification directly from your customer.
Once connected, you will see several widgets that summarize your early payment offers and invoices.
Additionally, you will see a list of your customers who have also connected to Taulia.
To review your early payments, you can click customers at the top. You will see a list of your customers currently using Taulia, and you can click a customer to see a relevant invoice available for early payment.
When you scroll down, you will see a summary of all available offers. Click View Offer to bring up a dialog box for the early payment offer. You can review the dates and terms of early payment.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Information on Taulia’s supplier deactivation policy.
Easily upload new invoices to Taulia for AR financing.
End-to-end diagram of the Taulia Dynamic Discounting process.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Vanessa, Technical Services Manager
