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ExactTarget email showing "Invoice submission Fail for Buyer Reasons".: 000006378

Article Number: 000006378
Our system now automatically updates the invoice to Incomplete and sends out an new email type " Invoice Submission Fail for Buyer reasons".  The supplier must reach out to their buyer to find out why the invoice failed

If a customer/buyer asks about this email notification, please advise them to review the invoice in their Invoice Monitor transaction in our Add-on.   The error log should help them understand why the invoice will not post and the customer should advise the supplier of what needs to be done to have the invoice accepted.

Some typical scenario's are:
  • Supplier chooses incorrect currency
  • Customer has a block at the vendor master level
  • eFile submitted invoice has incorrect PO line items or unit of measure
  • Invoices with Service entry sheet issues

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TOP FREQUENTLY ASKED QUESTIONS

Q. How to add a supplier admin for vendor account through Buyer UI?: 000009220

In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.

Q. How can I pull log files for the Taulia POD?: 000008757

Explanation of how to pull log files for the Taulia POD service.

Taulia add-on for SAP integration suite, managed gateway: configuration guide: 000010689

Configuration guide for Taulia add-on for SAP integration suite and managed gateway.

Q. How many invitation reminders are sent to a supplier once the enrollment process is kicked off?: 000008756

Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.

Q. How can I add or remove users in the Buyer UI?: 000008765

New users can be added to the Buyer UI or existing users can be deactivated at any given point in time. This can be done by any Admin user that has access to the Buyer UI.

Q. What invoice status information can my suppliers see?: 000008758

Information about the various invoice statuses and how a supplier can see a detailed status description.

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