Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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EARLY_PAYMENT_AUTO_ACCEPTED - Generated when EP is requested before the invoice is approved. You may see this for invoices requested for EP via CashFlow or if the invoice is requested for EP while still "In Process". Invoices requested for EP while "In Process" or if they selected Pay Me Early while creating an invoice will have the Invoice Auto Finance Rate line in the Invoice within Platform Admin. You will need to cross check this information with exact target.
If Invoice Auto Finance Rate is populated and EARLY_PAYMENT_AUTO_ACCEPTED is generated, that means the invoice was requested for EP while "In Process"
If Invoice Auto Finance Rate is blank and and EARLY_PAYMENT_AUTO_ACCEPTED is generated, it means the invoice was paid through CashFlow. Make sure to check the CashFlow email notifications as well in exact target.
EARLY_PAYMENT_ACCEPTED - Generated when EP is requested after the invoice is approved. You may e see this notification for invoices EP requests through My Offers or Cash Planner
EARLY_PAYMENT_AVAILABLE - Generated when an EP offer is generated for an approved invoice(s).
EARLY_PAYMENT_ONE_TIME_AUTO_ACCEPT - Generated when an invoice is approved for EP if they selected the "Pay Me Early Option" box during invoice creation. The Invoice Auto Finance Rate line in Platform Admin will be populated.
EARLY_PAYMENT_REJECTED - The EP offer for in an invoice is rejected due to a block or mis-configuration in the buyer's ERP.
Auto_Accept_Early_Pay_Enabled - Use this exact target email notification to determine who enabled CashFlow. Open up the email type and you will see the modifying user, meaning, the
user who enabled/disabled CashFlow on the account.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
New users can be added to the Buyer UI or existing users can be deactivated at any given point in time. This can be done by any Admin user that has access to the Buyer UI.
Information on Taulia’s supplier deactivation policy.
Easily upload new invoices to Taulia for AR financing.
Instructions to deactivate Early Payment offers for a supplier.
Vanessa, Technical Services Manager
