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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
Taulia Announces Partnership with Google to solve invoicing with AI
READ THE ARTICLETaulia Turns 10
READ THIS POSTJoin us at Public Fincane Live!
VIEW DETAILSTaulia’s 2019 Supplier Survey
READ THE REPORTImproving supply chain collaboration with Taulia
READ THE REPORTFull speed ahead: avoiding delays to supplier payments with Taulia
READ THE REPORTFour pillars of a successful early payment program
READ THE REPORTWe are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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EARLY_PAYMENT_AUTO_ACCEPTED - Generated when EP is requested before the invoice is approved. You may see this for invoices requested for EP via CashFlow or if the invoice is requested for EP while still "In Process". Invoices requested for EP while "In Process" or if they selected Pay Me Early while creating an invoice will have the Invoice Auto Finance Rate line in the Invoice within Platform Admin. You will need to cross check this information with exact target.
If Invoice Auto Finance Rate is populated and EARLY_PAYMENT_AUTO_ACCEPTED is generated, that means the invoice was requested for EP while "In Process"
If Invoice Auto Finance Rate is blank and and EARLY_PAYMENT_AUTO_ACCEPTED is generated, it means the invoice was paid through CashFlow. Make sure to check the CashFlow email notifications as well in exact target.
EARLY_PAYMENT_ACCEPTED - Generated when EP is requested after the invoice is approved. You may e see this notification for invoices EP requests through My Offers or Cash Planner
EARLY_PAYMENT_AVAILABLE - Generated when an EP offer is generated for an approved invoice(s).
EARLY_PAYMENT_ONE_TIME_AUTO_ACCEPT - Generated when an invoice is approved for EP if they selected the "Pay Me Early Option" box during invoice creation. The Invoice Auto Finance Rate line in Platform Admin will be populated.
EARLY_PAYMENT_REJECTED - The EP offer for in an invoice is rejected due to a block or mis-configuration in the buyer's ERP.
Auto_Accept_Early_Pay_Enabled - Use this exact target email notification to determine who enabled CashFlow. Open up the email type and you will see the modifying user, meaning, the
user who enabled/disabled CashFlow on the account.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Summary of the Service Pack 02 version of the Taulia Add-on.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
Summary of the 5.0 version of the Taulia Add-on, released September 2023.
Vanessa, Technical Services Manager