Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Framework PO numbers start with a 5.
Service PO numbers start with a 7.
Purchase Orders beginning with 5 or 7 will display $0.00 in PO Value field. This is by design:
When you create your invoice from the PO, be sure to:
· Invoice Line 1 only
· Qty billed = 1
· Unit of Measure = EA
· Unit Price = The total amount you are billing on the PO, excluding freight & tax.
· Enter Freight and Tax in the separate fields provided on the invoice.
· We have provided the attached “cheat sheet” to assist you in completing your invoice. Please copy the link into your browser to view on dom.com:
Non-purchase order invoice “cheat sheet” - https://www.dom.com/library/domcom/pdfs/business/suppliers/nonpo-invoice-cheat-sheet.pdf
Purchase order invoice “cheat sheet” - https://www.dom.com/library/domcom/pdfs/business/suppliers/po-invoice-cheat-sheet.pdf
Configuration guide for Taulia add-on for SAP integration suite and managed gateway.
Taulia’s Payables Financing settings allow you to set up and control the funding types, rates, business unit restrictions, liquidity limits, and calendar settings for the payables financing programs offered to your suppliers.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Vanessa, Technical Services Manager
