Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Framework PO numbers start with a 5.
Service PO numbers start with a 7.
Purchase Orders beginning with 5 or 7 will display $0.00 in PO Value field. This is by design:
When you create your invoice from the PO, be sure to:
· Invoice Line 1 only
· Qty billed = 1
· Unit of Measure = EA
· Unit Price = The total amount you are billing on the PO, excluding freight & tax.
· Enter Freight and Tax in the separate fields provided on the invoice.
· We have provided the attached “cheat sheet” to assist you in completing your invoice. Please copy the link into your browser to view on dom.com:
Non-purchase order invoice “cheat sheet” - https://www.dom.com/library/domcom/pdfs/business/suppliers/nonpo-invoice-cheat-sheet.pdf
Purchase order invoice “cheat sheet” - https://www.dom.com/library/domcom/pdfs/business/suppliers/po-invoice-cheat-sheet.pdf
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Summary of the Service Pack 02 version of the Taulia Add-on.
Installation guide for Taulia add-on for SAP integration suite and managed gateway.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
Vanessa, Technical Services Manager
