Loader

Taulia experience center

CUSTOMER SUPPORT SERVICES

Quick tips and tidbits

What’s happening at Taulia?

ALL NEWS & RESOURCES

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

Home /

Support Topic

Colgate-Palmolive (Europe, Africa and Eurasia) - Why is my invoice showing an "incomplete" status?: 000008589

Article Number: 000008589

Invoices submitted through the portal passes through certain validation checks. If any of the required validation fails, it will flag the invoice as Incomplete.

Note - It is important to monitor invoices with an incomplete status. It requires additional attention before it can be resubmitted. Unless otherwise stated below, you can contact Colgate-Palmolive AP if you have questions. Use the Send Message feature on an existing invoice to contact AP.

1 - From the homepage, select My Invoices.

2 - Sort for invoices with an Incomplete status using the Invoice Status search option.

User-added image

3 - If any, you will see invoices with an Incomplete status. Hover your mouse over the Incomplete status to see the reason why the invoice was not accepted.

User-added image

Below is a list of possible reasons why your invoice has an Incomplete status and how to fix it:

 

  • "Please provide valid Colgate Requestor email address" ==>  For non-po invoices. Check the "Requestor" field and make sure that the email address is a valid Colgate-Palmolive email domain.

  • "Invoice Type Normal/MRKO/FREIGHT/ERS is not allowed" ==> This means the company code you are invoicing does not allow the Invoice Type that you selected. Check the Invoice Type field again. Click here for more information about Invoice Type and additional requirements.

  • "Only <Currency> permitted for this business unit" ==> For Non-PO invoices, only currency agreed upon with the suppliers are allowed. Others will be rejected. Please contact AP if you need additional information. 

  • "Valid PO and PO line is required for Freight/ERS invoice" ==> This means that your non-po invoice is missing PO info in the line item based on your Invoice Type selection. Click here for more information about Invoice Type and additional requirements.

  • "Valid Freight Expense Type required for Freight invoice line"==> For Freight type invoice, from Non-PO invoice section, the Expense Type info selected on the invoice line item is not accepted. Contact Colgate-Palmolive AP.

  • "Delivery Note or Bill of Lading is mandatory for this type of invoice"==> Direct PO Invoice requires the Delivery Note or Bill of Lading for three-way matching purpose. Please provide the Delivery Note or Bill of Lading on the invoice line item(s).

  • "Incorrect Unit Price item <invoice item number>"==>  This may happen when you mix up the amount and unit price. Please change entries for unit price and amount, e. g. instead of 1pc for 1,000€ put 1,000pcs for 1€.

  • "Please submit Invoice using POs unit of measure" ==> Your invoice's Unit of Measure has to have the same UoM as the PO's Unit of Measure. 

  • "Line Item Date is mandatory for this type of invoice" ==> MRKO or ERS Invoice is missing line item's Service Start Date and/or Service End date on the invoice line item(s).

  • "Taxes are not allowed for this purchase.  Please contact the PO Requestor" ==> PO invoice has tax, but PO is not set to accept tax.

  • "Greentax is only allowed for Italy Business Unit" ==> Greentax Special charges are only allowed for Italy invoices. 

  • "Rounding is only allowed for Italy Business Unit" ==> Rounding Special charges is only allowed for Italy invoices. 

  • "Invoice Freight and Handling Charges exceeded the tolerance amount" ==> If you are using the Additional Items feature to include other charges, this means your charge exceeds the special charges tolerance. Contact Colgate-Palmolive AP.


4 - After you determine or fix the cause of the issue, select the gears icon then select Complete. This will then take you back to the invoice creation screen which will allow you to make corrections, and allow you to re-submit the invoice.

User-added image


Was this article helpful?

   

TOP FREQUENTLY ASKED QUESTIONS

Q. How to add a supplier admin for vendor account through Buyer UI?: 000009220

In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.

Payables Financing - Rate Groups and Supplier Assignment: 000010695

Taulia’s Payables Financing settings allow you to set up and control the funding types, rates, business unit restrictions, liquidity limits, and calendar settings for the payables financing programs offered to your suppliers.

Q. What invoice status information can my suppliers see?: 000008758

Information about the various invoice statuses and how a supplier can see a detailed status description.

Q. How to retransfer a purchase order (PO) from SAP to the Taulia portal?: 000010696

Instruction on how to retransfer a PO from SAP to the Taulia portal.

Q. What is 2FA authentication and how do I enable/disable two-factor authentication?: 000010637

Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.

Overview and usage of the Taulia Credit Note Blocking solution.: 000008766

This article explains the standard way credit notes are handled on the Taulia platform for buyers set on the standard credit note blocking solution.

Still can’t find what you’re looking for? Contact Support

Still can’t find what you’re looking for?

“Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Sed et ligula non.”

Vanessa, Technical Services Manager

Important Message
Got It