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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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When tax is charged for an invoice from a Canadian or US based supplier, the system will check if you have your tax ID registered.
If you charge tax in your invoice but do not have your tax ID registered with CCR, the invoice will not be accepted and will return with an "Incomplete" status.
The error will show "Must register tax ID XXX to submit this tax type" for Canadian taxes.
For US taxes, the error will be “Must register SSN or FEIN to submit sales tax”.
Instruction on how to retransfer a PO from SAP to the Taulia portal.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Information about the various invoice statuses and how a supplier can see a detailed status description.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Easily upload new invoices to Taulia for AR financing.
Vanessa, Technical Services Manager
