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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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When tax is charged for an invoice from a Canadian or US based supplier, the system will check if you have your tax ID registered.
If you charge tax in your invoice but do not have your tax ID registered with CCR, the invoice will not be accepted and will return with an "Incomplete" status.
The error will show "Must register tax ID XXX to submit this tax type" for Canadian taxes.
For US taxes, the error will be “Must register SSN or FEIN to submit sales tax”.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Summary of service pack 04 for the Taulia Add-on for SAP integration suite, managed gateway, released November 2024.
Use Taulia portal to check if an invoice is blocked or netter for early payment.
This article explains what happens to existing invoices in case you adjust a supplier’s Early Payment rate group in SAP. This article is applicable if you use SAP and the Taulia Dynamic Discounting solution.
Vanessa, Technical Services Manager
