Customer Support - American Water - How do I create a non-PO based invoice (eForm)?: 000006461

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My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

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American Water - How do I create a non-PO based invoice (eForm)?: 000006461

Article Number: 000006461

Follow the steps below to create a non-po invoice for American Water.

1 - From the portal homepage, select Create Invoice.

User-added image

2 - Select Create Non-PO Invoice.

User-added image

3 - Enter the following invoice header information:

-Invoice Number - special characters and spaces are allowed. Must be less or equal to 15 characters.
-Invoice Date - invoice backdating is not allowed.
-Your American Water contact. If the contact is missing, please, contact American Water.

User-added image

4 - Edit the line item Description, Unit, Quantity, Unit Price that you need to invoice.

Note - To add additional line items in the invoice, select Add Line. Also, if items are highlighted red, means they are required to be filled out.

5 - Select Upload Attachment to attach supporting documentation to your invoice. You can also add an Invoice delivery note and a comment for your customer.

User-added image

6 - Select Submit Invoice. Once the invoice is submitted, you can track the status by going to the My Invoices section of the portal.

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Quick tips and tidbits

I want to make changes to our Taulia settings and/or configuration, what should I do?

I want to refresh my SAP environment. What should I know?

There is a duplicate document within the Platform which I am not expecting. What should I do?

I want to upgrade my Taulia Business Exchange Version, who can I contact?

My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

How can I get a list of enrolled suppliers?

What’s happening at Taulia?

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American Water - How do I create a non-PO based invoice (eForm)?: 000006461

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