Customer Support - American Water - How do I create a non-PO based invoice (eForm)?: 000006461

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My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

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I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.

How can I get a list of enrolled suppliers?

Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.

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American Water - How do I create a non-PO based invoice (eForm)?: 000006461

Article Number: 000006461

Follow the steps below to create a non-po invoice for American Water.

1 - From the portal homepage, select Create Invoice.

User-added image

2 - Select Create Non-PO Invoice.

User-added image

3 - Enter the following invoice header information:

-Invoice Number - special characters and spaces are allowed. Must be less or equal to 15 characters.
-Invoice Date - invoice backdating is not allowed.
-Your American Water contact. If the contact is missing, please, contact American Water.

User-added image

4 - Edit the line item Description, Unit, Quantity, Unit Price that you need to invoice.

Note - To add additional line items in the invoice, select Add Line. Also, if items are highlighted red, means they are required to be filled out.

5 - Select Upload Attachment to attach supporting documentation to your invoice. You can also add an Invoice delivery note and a comment for your customer.

User-added image

6 - Select Submit Invoice. Once the invoice is submitted, you can track the status by going to the My Invoices section of the portal.

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Quick tips and tidbits

I want to make changes to our Taulia settings and/or configuration, what should I do?

I want to refresh my SAP environment. What should I know?

There is a duplicate document within the Platform which I am not expecting. What should I do?

I want to upgrade my Taulia Business Exchange Version, who can I contact?

My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

How can I get a list of enrolled suppliers?

What’s happening at Taulia?

Browse the video library

(SAP) Onboarding Suppliers

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(SAP) Supplier Invitation Email Management

What is Taulia

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American Water - How do I create a non-PO based invoice (eForm)?: 000006461

Article Number: 000006461

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