Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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This means the invoice difference was an advanced payment. You can confirm this by selecting Detailed Status in the invoice details screen. It will show ATTENTION: advanced payment.
Note - contact Airbus if you have additional questions about the advanced payment.
1 - Click on My Invoices from the homepage.
2 - Find the invoice in question using the search feature.
3 - On the invoice details, see the Original Invoice Amount. This will be a different amount that the actual subtotal/invoice amount that you originally submitted.
4 - Click on Detailed Status to confirm that the invoice total difference is due to an advance payment.
Easily upload new invoices to Taulia for AR financing.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Information on Taulia’s supplier deactivation policy.
Article for some basic troubleshooting steps that you should perform to make sure that the Taulia Add-on sent out your data successfully.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Vanessa, Technical Services Manager
