Loader

Taulia experience center

CUSTOMER SUPPORT SERVICES

Quick tips and tidbits

What’s happening at Taulia?

ALL NEWS & RESOURCES

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

Home /

Support Topic

Q. How do I dispute a PO?: 000003520

Article Number: 000003520

Note - This feature may not be available in your portal.

You can dispute a purchase order directly from the portal if the purchase order you need to confirm has incorrect details. The purchase order dispute feature is only available for purchase orders that require confirmation/acknowledgment.


Please do the following to dispute a PO:

1 - From the homepage, select your customer.

2 - Select Create Invoice.

3 - Search for the PO # you need to confirm. Select Confirm PO for the PO under the Actions column:

  • If you need to dispute a PO but you do not have a Confirm PO option, please contact your buyer.
 

User-added image
 

After selecting Confirm PO, a pop-up window will show you details about the PO with an option to confirm or dispute the PO:

User-added image

4 - You will be asked to enter a reason why you are disputing the purchase order. This message will be sent to your customer. 


Was this article helpful?

   

TOP FREQUENTLY ASKED QUESTIONS

Q. How to add a supplier admin for vendor account through Buyer UI?: 000009220

In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.

Q. How can I add or remove users in the Buyer UI?: 000008765

New users can be added to the Buyer UI or existing users can be deactivated at any given point in time. This can be done by any Admin user that has access to the Buyer UI.

Q. How to retransfer a purchase order (PO) from SAP to the Taulia portal?: 000010696

Instruction on how to retransfer a PO from SAP to the Taulia portal.

Payment Analytics Dashboard User Guide.: 000010708

Information and instructions on how to use Payment Analytics Dashboard.

Q. How can I deactivate a supplier or a list of suppliers?: 000008755

Information on Taulia’s supplier deactivation policy.

Taulia Add-on for SAP integration suite, managed gateway SP03 Release Notes: 000010707

Summary of the Service Pack 03 version of the Taulia Add-on.

Still can’t find what you’re looking for? Contact Support

Still can’t find what you’re looking for?

“Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Sed et ligula non.”

Vanessa, Technical Services Manager

Important Message
Got It