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Q. Why is my invoice showing rejected? (eFile): 000003375

Article Number: 000003375

Note - eFile suppliers submit invoices by EDI, CSV, XML or XLS. To learn more about mass invoicing, visit Taulia eInvoicing.
 

Keep in mind that there are two possible places where your invoice may show rejected:

1 – Invoice Submission Report (before your customer receives the invoice)

2 – Invoice rejected by your customer (after the customer receives the invoice)


ALWAYS review the invoice submission report. This report will state if the invoice is successfully sent to your customer or not.

If the invoice is rejected in the invoice submission report, look at the reject reason under the REJECT REASON column to determine what needs to be fixed in order to submit the invoice successfully. At this stage, your customer has not received the invoice and will not be found in the portal.

If the invoice is showing “Rejected” in the portal, this means your customer rejected the invoice but you will be able to find this invoice in the portal. Hover your mouse over the “Rejected” status to see if AP left a comment for the rejection. If there is no reason, please contact your customer directly.


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TOP FREQUENTLY ASKED QUESTIONS

Q. How to add a supplier admin for vendor account through Buyer UI?: 000009220

In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.

Q. How can I add or remove users in the Buyer UI?: 000008765

New users can be added to the Buyer UI or existing users can be deactivated at any given point in time. This can be done by any Admin user that has access to the Buyer UI.

Q. How to retransfer a purchase order (PO) from SAP to the Taulia portal?: 000010696

Instruction on how to retransfer a PO from SAP to the Taulia portal.

Payment Analytics Dashboard User Guide.: 000010708

Information and instructions on how to use Payment Analytics Dashboard.

Q. How can I deactivate a supplier or a list of suppliers?: 000008755

Information on Taulia’s supplier deactivation policy.

Taulia Add-on for SAP integration suite, managed gateway SP03 Release Notes: 000010707

Summary of the Service Pack 03 version of the Taulia Add-on.

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