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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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eSend is a Taulia functionality that allows suppliers to submit invoices to their customer by emailing their PDF invoices to a configured email address. The eSend invoicing submission method also requires additional configuration. Contact your customer to check your eligibility for submitting invoices using this method.
When you send an invoice, you have the following attachment options:
One invoice with an attachment
You can send an email with ONE invoice (in PDF) along with an additional attachment. The attachment could be any sort of supporting documentation. The attachment can be of the following files types:
Multiple invoices without an attachment
You can only include multiple invoices per email if you have no additional attachments. If you have attachments, you can only have one invoice per email with your attachment. You cannot send multiple invoices per email that contains an attachment.
During your initial setup, if you request one attachment type and then later decide that you want to use the other type, you must contact Taulia Support to request the change.
Configuration guide for Taulia add-on for SAP integration suite and managed gateway.
Taulia’s Payables Financing settings allow you to set up and control the funding types, rates, business unit restrictions, liquidity limits, and calendar settings for the payables financing programs offered to your suppliers.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Vanessa, Technical Services Manager
