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Q. My purchase order is missing. Who should I contact?: 000003198

Article Number: 000003198

All purchase orders are created by your customer and transmitted to Taulia through your buyer's procurement system. Taulia allows your customer to deliver the PO details to you through the platform for review or invoicing purposes. 


If you are not able to locate a PO in Taulia, please try the steps below:

1 - Use the PO search feature in My POs.

2 - If the PO number is less than 10 digits please, add 0 to complete the number such as - 0012345678.

3 - You can further narrow down your search by PO status:

  • New 
  • Unconfirmed 
  • Delivered 
  • Invoiced
  • Open 
  • Closed 
  • Self Billing 

4 - Use the Advanced Search feature and look at the Customer or Branch filter. Make sure that it’s showing “All”. Also, check if Third-Party Present in is selected.

Third-party present in purchase order search option stands for where a third-party is present in a purchase order, e.g. you may be a partner as an ordering address, a supplier of goods, but may not be an invoicing party, please activate this checkbox to include these orders in the search. Alternatively for instances where a subsidiary or alternate address is present in a purchase order, e.g. an instance where a buyer may view one of your subsidiaries or branches as a different company when they are all one entity, please activate this checkbox to include these orders in the search.


If the steps above fail to produce the purchase order, please reach out to your customer and let them that you are not able to find the PO in Taulia. If you need additional support using Taulia, please contact Taulia Support.


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TOP FREQUENTLY ASKED QUESTIONS

Invoice failing with Transmission Error.: 000010633

This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.

Q. How to see invoices currently netted against outstanding credit notes?: 000010712

Use Taulia portal to check if an invoice is blocked or netter for early payment.

Q. How do I see why an invoice is not sent as available for early payment?: 000010709

Instructions on how to find out why an invoice is not sent as eligible for early payment.

Q. What invoice status information can my suppliers see?: 000008758

Information about the various invoice statuses and how a supplier can see a detailed status description.

Q. How many invitation reminders are sent to a supplier once the enrollment process is kicked off?: 000008756

Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.

Q. Why are my AR Financing invoices not available for early payment?: 000010710

This article will explain the most common reasons why an AR Financing invoice may not be in Available status.

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