Loader

Taulia experience center

CUSTOMER SUPPORT SERVICES

Quick tips and tidbits

What’s happening at Taulia?

ALL NEWS & RESOURCES

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

Home /

Support Topic

Q. I cannot log into the platform.: 000003429

Article Number: 000003429

There are 4 common reasons why users are not able to log in:

1 - You are not an enrolled/registered user

2 - The account is locked due to multiple incorrect login attempts

3 - The password has been forgotten

4 - You are logging into the wrong Taulia platform


Not Registered

If you are not an enrolled user, you will need to contact your customer to enroll. If your company already uses Taulia, contact your account admin to add you as a user.

 

Account Is Locked

You must reset your password to unlock your account.

1 -
From the platform homepage (portal.taulia.com), click Forgotten your password (under the login box).

*Some users in Europe may need to reset their password through eu-portal.taulia.com instead of portal.taulia.com*


User-added image
 

2 - Enter your Account Email Address and check the I am human box.

  • Double-check that you entered the correct email address that is enrolled.
  • Be sure to check the I am human box. This prevents automated hacks from getting into your account.


User-added image

3 - Select Password Reset.

4 - You will see a message confirming that the password reset was initialed.

User-added image 

5 - If you entered the correct e-mail address that is registered in the platform, you will receive an e-mail with a link to update your password. Check your spam box if you are not receiving the email notification.

6 - Please click on the Reset password button.

User-added image

7 - Enter your new password.

User-added image


Forgotten Password

1 - From the platform homepage, click Forgot Password. Make sure that the email address you are using is valid/enrolled to use Taulia. If not, the password reset option will not work and you will not receive the password reset email. Also, make sure that you are resetting your password on the correct platform. The password reset will not work if you are resetting your password on the wrong platform:

User-added image

2 - Enter your Account Email Address and match the green text.

  • Double-check that you entered the correct email address that is enrolled.
  • Be sure to check the I am human box. This prevents automated hacks from getting into your account.

3 - Select Reset password.

User-added image

If you entered the correct email address that is registered, you will receive an email with a link to update your password. Check your spam box if you are not receiving the email notification. 

If you are not receiving the email notification, see Q. I tried to reset my password but I am not receiving the password reset email.


Wrong Platform

Taulia has two customer platforms. The platform you log into depends on which platform the customer account you are trying to access exists in. Password reset requests or your credentials will not work if you are on the wrong platform.

If you are unsure which platform your customer exists in, please try both. If you continue to have issues, contact Taulia Support.


Was this article helpful?

   

TOP FREQUENTLY ASKED QUESTIONS

Q. How to add a supplier admin for vendor account through Buyer UI?: 000009220

In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.

Q. How can I add or remove users in the Buyer UI?: 000008765

New users can be added to the Buyer UI or existing users can be deactivated at any given point in time. This can be done by any Admin user that has access to the Buyer UI.

Q. How to retransfer a purchase order (PO) from SAP to the Taulia portal?: 000010696

Instruction on how to retransfer a PO from SAP to the Taulia portal.

Payment Analytics Dashboard User Guide.: 000010708

Information and instructions on how to use Payment Analytics Dashboard.

Q. How can I deactivate a supplier or a list of suppliers?: 000008755

Information on Taulia’s supplier deactivation policy.

Taulia Add-on for SAP integration suite, managed gateway SP03 Release Notes: 000010707

Summary of the Service Pack 03 version of the Taulia Add-on.

Still can’t find what you’re looking for? Contact Support

Still can’t find what you’re looking for?

“Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Sed et ligula non.”

Vanessa, Technical Services Manager

Important Message
Got It