Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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If you suddenly stopped receiving email notifications from Taulia, there are a couple of things you can check to restore the delivery of your email notifications.
Please do the following if you are not receiving email notifications from the portal:
1 - From your portal homepage, select User Action Menu > Notifications.
2 - If the notification toggle is blue, it means the notification is enabled.
3 - Check your email spam box to ensure the emails are not being labeled as spam.
4 - Make sure that you have the following domains whitelisted. This will prevent emails from Taulia from being blocked. Please work with your IT department if needed:
Taulia's domain 'taulia.com'
Your customer's domain. e.g., "XXXXXX.com" (X = customer name)
5 - If you are still not receiving your email notifications, please contact Taulia Support.
Configuration guide for Taulia add-on for SAP integration suite and managed gateway.
Explanation of how to pull log files for the Taulia POD service.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
Explanation of how to adjust a supplier email address and resend a supplier enrollment invitation.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Information on Taulia’s supplier Single Sign On policy.
Vanessa, Technical Services Manager
