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Q. I am missing remittance details for the payment received.: 000003553

Article Number: 000003553

If you are missing your payment remittance details, who you contact first for assistance depends on where the payment came from.

You should contact Taulia if:

  • The payment in question is paid by or partly showing paid by "Taulia" or a 3rd party processor. Click here to contact Taulia Support.

You should contact your customer if:

  • The payment in question is showing paid by your customer. Your customer contact information is typically found in the Custom FAQ page of the supplier portal.

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TOP FREQUENTLY ASKED QUESTIONS

Invoice failing with Transmission Error.: 000010633

This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.

Q. How to see invoices currently netted against outstanding credit notes?: 000010712

Use Taulia portal to check if an invoice is blocked or netter for early payment.

How to check if the SAP Add-on sent the data to the Taulia platform?: 000010652

Article for some basic troubleshooting steps that you should perform to make sure that the Taulia Add-on sent out your data successfully.

Q. What is 2FA authentication and how do I enable/disable two-factor authentication?: 000010637

Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.

Best practices to secure Taulia accounts.: 000010635

A brief overview of how you can secure your Taulia account.

Q. How to create a supplier segment in Supplier Center through Buyer UI?: 000010561

Easily group different suppliers for analyzing or reporting purpose.

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