Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Note - This feature may not be available in your portal.
The Contacts feature allows you to manage your company's contact information that can be used by your customer to get in touch with your internal contacts.
To add/update your contact information, follow the steps below:
1 - Log into your portal and go to My Details > Contacts.
2 - To add a new contact, select Add New Contact.
3 - If you add a contact that already exists, you will see the following:
4 - To make changes, click on the pencil icon
5 - If your customer adds a new contact within their ERP system, you will see the following:
6 - Select Apply Change to show the update then OK to confirm.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Use Taulia portal to check if an invoice is blocked or netter for early payment.
Instructions on how to find out why an invoice is not sent as eligible for early payment.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Vanessa, Technical Services Manager
