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What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

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Support Topic

Q. How do I contact my customer?: 000003346

Article Number: 000003346

Taulia pulls the data you see in the platform from your customer's accounting system. Taulia does not generate or alter purchase orders and payment records. If you have the ability to create invoices through Taulia, we transmit the invoice to your customer's accounting system but we are not part of the approval process.

When to contact your customer:

  • Questions about rejected/voided invoices - Contact your customer
  • Questions about invoice payment terms - Contact your customer
  • Questions about invoice data/value - Contact your customer
  • Questions about enrolling for mass invoicing - Contact your customer.
  • Questions about incorrect PO data/value - Contact your customer/buyer
  • Questions about canceling/editing a submitted invoice - Contact your customer
  • Questions about how to enroll to use Taulia - Contact your customer

If enabled by your customer, use the messaging feature to easily ask questions about your purchase order, invoice, or payment through the portal.

When to contact Taulia Support:

  • If you are not receiving your enrollment email
  • If the portal is not loading or having performance issues
  • Issues resetting your password
  • Issues managing users in your account
  • Other issues related to using Taulia


You can typically find your customer's FAQs and contact information by doing the following:

1 - Log into your portal account.

2 - Select a customer.

3 - Select Custom FAQs.

User-added image

You may also be able to find your customer's contact information by doing the following:

1 - Log into your portal account.

2 - Select the User Action Menu.

3 -
From the Support Category list, select Contacting My Customer and look for your customer's name in the results list.


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TOP FREQUENTLY ASKED QUESTIONS

Q. My supplier did not receive the Taulia enrollment invitation email. How can I resend it?: 000008748

Explanation of how to adjust a supplier email address and resend a supplier enrollment invitation.

Taulia Add-on for SAP 5.0 Release Notes: 000010691

Summary of the 5.0 version of the Taulia Add-on, released September 2023.

Q. How to retransfer a purchase order (PO) from SAP to the Taulia portal?: 000010696

Instruction on how to retransfer a PO from SAP to the Taulia portal.

AR Financing Receivables Payments: 000010699

Easily view and download AR Financing payment data from the Receivables Payments page.

Q. What is 2FA authentication and how do I enable/disable two-factor authentication?: 000010637

Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.

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