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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Note - This feature may not be available in your portal.
If you have the ability to create non-po invoices in the portal, you may also have the ability to clone previously created invoices! This feature will save you time when invoicing the same items multiple times.
Please do the following to clone a non-po invoice:
1 - Log into the portal.
2 - Go to My Invoices and search for the invoice you want to clone (remember, you can only clone non-po invoices).
3 - Under the Actions column, select the gear icon and select Clone.
4 - This will open a new non-po invoice creation screen with the cloned data.
What will be cloned?
What will not be cloned?
Information about the various invoice statuses and how a supplier can see a detailed status description.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Easily view and download AR Financing payment data from the Receivables Payments page.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Taulia has a feature that notifies suppliers of what has been changed by highlighting certain fields. Suppliers also get email notifications of these changes. This article describes how Taulia’s purchase order change notification feature behaves.
Information on Taulia’s supplier Single Sign On policy.
Vanessa, Technical Services Manager
