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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Note - This feature may not be available in your portal.
Because Taulia is connected to your customer's procurement system, purchase orders are immediately available in Taulia as soon as they are available. They typically arrive with New status. You may also see a historical list of your other purchase orders in the portal as configured by your customer. If you are not able to find a particular PO that you are expecting to be available, please contact your customer.
Follow the steps below to search for your purchase order:
1 - Log into the Home page of the portal and select your customer.
2 - Click on My POs in the Quick Access Link section. You can also select Purchase Orders from the top menu.
3 - Search for your PO by PO number or search by PO Status.
4 - Select Find Purchase Orders.
From the search results, you will see the following information PO information:
If you have questions or concerns regarding the details of your purchase order, please contact your buyer. If you are not able to find your purchase order, see Q. My purchase order is missing. Who should I contact?.
Additional FAQs
Who creates the POs found in my account?
Your customer or buyer creates the PO details. Taulia will never create a PO on behalf of your customer. If you have questions or concerns regarding the details of your purchase order, please contact your customer directly.
Should I fulfill the purchase order received through Taulia?
It depends. Some customers use Taulia for invoicing or confirmation purposes only. Some customers expect their suppliers to fulfill orders received through Taulia. If you are unsure about the process, please contact your customer.
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Summary of the 5.1 version of the Taulia Add-on, released May 2024.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
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Easily view and download AR Financing payment data from the Receivables Payments page.
Vanessa, Technical Services Manager