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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Please find below instructions on how to generate the HAR file using Google Chrome:
1 - Open Google Chrome and go to the page where the issue is occurring.
2 - From the Chrome menu bar select View > Developer > Developer Tools.
3 - From the panel opened, select the Network tab.
4 - Look for a round record button* in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.
5 - Check the box Preserve log.
6 - Click the Clear button* to clear out any existing logs from the Network tab.
7 - Reproduce the issue that you were experiencing before, while the network requests are being recorded.
8 - Once you have reproduced the issue, right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer.
*Record button Clear button
Please find below a main view of Developer Tools in Google Chrome:
Instruction on how to retransfer a PO from SAP to the Taulia portal.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
In this article, you will find instructions on how to change your suppliers' payment method to Virtual Cards.
This article explains the standard way credit notes are handled on the Taulia platform for buyers set on the standard credit note blocking solution.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Vanessa, Technical Services Manager
