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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Easily upload new invoices to Taulia for AR financing.
Easily view and download AR Financing payment data from the Receivables Payments page.
Learn how to communicate texts from paid invoices to your suppliers.
Information on how to troubleshoot missing supplier data and transaction details such as invoices, purchase orders and payments.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
A brief overview of how you can secure your Taulia account.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
In this article, you will find instructions on how to change your suppliers' payment method to Virtual Cards.
Explanation of how to adjust a supplier email address and resend a supplier enrollment invitation.
Information on how to mass retransfer supplier masters, purchase orders, invoices, workflow invoices and payment documents from SAP to the Taulia Platform.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Steps to create an announcement that all suppliers or a list of suppliers can see when they log into their Taulia account.
This article explains the standard way credit notes are handled on the Taulia platform for buyers set on the standard credit note blocking solution.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Information on Taulia’s supplier Single Sign On policy.
Explanation of how to stop and restart the Taulia POD service.
New users can be added to the Buyer UI or existing users can be deactivated at any given point in time. This can be done by any Admin user that has access to the Buyer UI.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Instructions to deactivate Early Payment offers for a supplier.
Taulia has a feature that notifies suppliers of what has been changed by highlighting certain fields. Suppliers also get email notifications of these changes. This article describes how Taulia’s purchase order change notification feature behaves.
This article explains what happens to existing invoices in case you adjust a supplier’s Early Payment rate group in SAP. This article is applicable if you use SAP and the Taulia Dynamic Discounting solution.
Information on Taulia’s supplier deactivation policy.
Explanation of how to pull log files for the Taulia POD service.
Configuration guide for Taulia add-on for SAP integration suite and managed gateway.
Liquidity limits can be used to control the size of your entire dynamic discounting program, by business unit, or by the supplier.
Information and instructions on how to use Taulia Platform Analytics dashboards.
Summary of the 5.0 version of the Taulia Add-on, released September 2023.
Instruction on how to retransfer a PO from SAP to the Taulia portal.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Information about the various invoice statuses and how a supplier can see a detailed status description.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Easily upload new invoices to Taulia for AR financing.
Vanessa, Technical Services Manager
